A four-week practical program for aspiring and transitioning Business Analysts starting their ServiceNow careers. Build foundational ServiceNow Business Analyst skills through practical exercises and a simulated project. Students will learn how to understand processes, gather requirements, write user stories and support testing, then leave with a structured roadmap for working toward the ServiceNow Certified System Administrator certification.

CarnelianTech Academy’s entry-level course welcomes complete beginners, aspiring ServiceNow Business Analysts, and career changers. This is a foundations program, not an advanced implementation course or a full CSA examination-preparation bootcamp.

Duration: four weeks.

Recommended delivery: one 2-hour live weekend class each week, one optional midweek support or office-hours session, and approximately 3–5 hours of independent study each week. Includes weekly practical assignments, a final beginner-level simulated project, templates, and a CSA roadmap.

Week 1: ServiceNow Fundamentals and the BA Role
Week 2: Processes, Discovery and Stakeholders
Week 3: Requirements, User Stories and ServiceNow Processes
Week 4: Testing, Portfolio, Interview Readiness and CSA Roadmap


Certificate of Completion
ServiceNow BA Launchpad: Foundations and CSA Roadmap

This is a CarnelianTech Academy course-completion certificate. It is not the ServiceNow CSA certification. Students build practical BA foundations and a plan for continued CSA study after the course. Completion does not guarantee passing the CSA examination, becoming a ServiceNow expert, or securing employment. Confirm current exam domains, training requirements, fees, and registration details through official ServiceNow sources before purchasing or scheduling an examination.