Tosin Dada is an experienced ServiceNow Business Analyst, consultant, trainer, and community leader, recognized as a ServiceNow MVP in 2025 and 2026. She leads requirements discovery, process design, stakeholder workshops, and ServiceNow implementations, helping learners connect business needs with practical delivery at DXC Technology. Her credentials include ServiceNow CSA, CAD, and CIS certifications across ITSM, CSM, HAM, SAM, Discovery, Field Service Management, and Service Mapping, alongside ITIL Foundation v5 and Lean Six Sigma Green Belt. Through community and user-group leadership, she helps professionals build confidence and job-ready skills.